Week 7 Digital Automata

1) Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
I checked the Cybertwin site but did not make my own. I think that this form of technology may became useful in the future I however dont think it will be able to bet the feeling consumers get when having human interaction. Therefore I dont think that this technology will be able to answer question about this course or for shopping. It wouldnt be able to replace the human interaction that as consumers we want.

2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

The turing test is a propsal for a test of a machine's capbilitiy to demonstrate thought. This test was developed in 1950's by Professor Alan Turing. The test iss a theory of the concept that a computer can act as a human. For the device to pass the test it must be able to have conversations with a human and the human is unable to tell if the device is actually a piece of technology then it therefore passes the test.

The Chinese room was brought about by a man John Stearle (1980) where he debates that the turning test is reliable and actually has a high rate of success. This is due to his belief that the devices should be able to read symbols that it would not be able to read unless human.

3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it's simple to join). If you choose this option please link (live in an hour or so) to it from your blog page.

I dont think that virtual agents will be able to provide high quality customer service over the internet. I have come to this conclusion as I believe that customers want human interaction, as many people dont like ringing phone companies as they are all voice monitors that can become confusing. Also the virtual agent may not be able to assit the client in the best possible way and only be able to give general information.